Refund policy

Return and Refund Policy

Last Updated: March 4, 2026

At PowerGear, we stand behind the quality of our lineman, arborist, utility, and safety gear. If something isn't right, we're committed to making it easy for you.

Return Window

You have 30 days from the date you receive your order to request a return or exchange.

Eligibility for Returns

To qualify for a return or exchange (for change of mind, wrong size, etc.):

  • The item must be unused, unworn, and in the exact same condition as when delivered.
  • All original tags, labels, packaging, accessories, and manuals must be included and undamaged.
  • You must provide proof of purchase (your order number or receipt).

We inspect all returns upon receipt — items that don't meet these conditions may be refused or refunded at a reduced value.

How to Start a Return

  1. Contact us first at TFanning@powergear.com to request a return. Include your order number, item(s), and reason.
  2. Do not ship anything back without approval — returns sent without prior authorization will not be accepted.
  3. Once approved, we'll email you detailed instructions, including the correct return shipping address and any prepaid label (if applicable).
  4. Pack the item securely in its original packaging (or equivalent) and ship it back using a trackable method (we recommend this, as we're not responsible for lost returns).

Return Shipping

  • For defective, damaged, or incorrect items (our error): We cover return shipping and provide a prepaid label where possible.
  • For change-of-mind returns: You are responsible for return shipping costs.
  • We may offer free or prepaid returns on select items — check your approval email.

Damages, Defects, or Incorrect/Missing Items

Inspect your order immediately upon arrival. If an item arrives damaged, defective, wrong, or if part of your order is missing:

  • Contact us right away (within 7 days preferred) at TFanning@powergear.com
  •  with photos of the issue, packaging, and any damage.
  • We'll evaluate quickly and arrange a full refund, replacement, or missing item reship at no cost to you (including original shipping if applicable).
  • We offer full refund or exchange for defective/damaged/missing items within 30 days from purchase date.

Exchanges

The quickest way to get the right item is to return the original (following the steps above) and place a new order once processed. We'll help expedite if stock is low.

Refunds

  • Once we receive and inspect your return (typically within 3–5 business days), we'll notify you by email if approved.
  • Approved refunds go to your original payment method automatically.
  • Refunds usually appear in your account within 5–10 business days (depending on your bank/credit card — can take longer).
  • If more than 15 business days pass after approval without seeing the refund, contact TFanning@powergear.com.
  • Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable / Non-Refundable Items

The following cannot be returned or refunded (unless defective, damaged, or our error):

  • Sale items or clearance products (clearly marked as final sale).
  • Gift cards or digital products.
  • Perishable goods (e.g., certain consumables if applicable).
  • Custom or personalized/special-order items.
  • Personal care/hygiene products (e.g., gloves, certain safety gear once used/opened).
  • Hazardous materials, flammable liquids, gases, or restricted items.
  • Any item not in original/resalable condition (used, damaged by customer, missing parts).

If you're unsure about an item, contact us before purchasing.

Questions or Need Help?

We're here for you! Email us at:

Or call us at (833) 769-4327 (Monday–Friday, 8:00 AM – 5:00 PM EST).

We appreciate your business and want every experience with PowerGear to be positive. Thank you for choosing us!